Radio Frequency Tracker FAQs

Radio Frequency Trackers General:

Radio Frequency Trouble Shooting:

 Have a Question?

Or E-mail us: Info@Trackyour.co.uk

What are they?

For short-proximity tracking (up to approx 500 metres, though the actual range is dependent on where your device is used, and what impediments there may be between the base unit and tag)

Do I need a Smartphone?

Radio-Frequency Trackers do NOT require the Carer to have a SmartPhone.

How do Radio Frequency Trackers work?

The trackers are based on digital 2.4GHz RF (radio frequency) technology. Both the base unit (retained by Carer) and tags (attached to children) transmit and receive radio signals. The signals weaken when the base unit and tags are apart, and the signal strengthens when both units are close together. When the signal is weak, the base unit picks up the signal and translates it into audio and visual prompts to lead the Carer towards the tag-wearer (a row of LED lights on the base unit indicate the direction of the tag-wearer).

What will happen if base unit and tag are out of the valid range for a long time?

When both units are out of the valid range, the signal will be disconnected. Initally when the base unit is disconnected from the tag, it will alarm every second and the tag's LED will flash.  However, once the units have been out of range for 30 seconds, the base unit will only alarm every 2 minutes (to preserve battery life).

Why does my base unit alarm and vibrates when the tag-wearer is sitting next to me?

The signal connection will become overloaded if the base unit and tags are too close to each other (within 10cm).  When this occurs, the base unit will alarm every second, and the tag's LED light will flash.

Why does the Base unit occasionally indicate a false direction?

This can be caused by a reflection or blockage of the signal e.g. metal objects or walls.  Whilst the Radio Frequency Trackers are designed to assist with monitoring children, they are not a substitute for parental supervision, and Track Your Ltd are in no way liable if the products do not work as advertised.

Why doesn't the base unit alarm when the Tag unit is out of range?

Check batteries are fully charged in both unit base and tag.  Additionally, check what out-of-range distance you have specified - if the setting is 'Far' then you may wish to change it to 'Middle' or 'Near'

Why is range alarm distance not consistent?

Because radio signal strength and signal reflection are affected by the environment and terrain, users may need to adjust the out-of-range distances to compensate for environment factors.

What can cause false out-of-range alarm?

False alarms are caused by:

• Base and Tag units are too close to each other.
• Low battery power will cause unpredictable behavior such as false alarms.
• Either the Base or Tag unit has been placed in a pocket with other items, blocking the signals.